Hi GM please repair my bug,

Last night i have done kiel hyre quest part 1 until step 35.
I already success entry into Elly room. But i found her already cursed and i get stuck at step 36.

The guidance said i have to write "Wake up, Elly!" but she still not response although i have try it so many times and i don't get a Golden Key and Luxurious Button to make a blue keycard.

What happen to my quest? Please fix it as soon as possible. Thank you.