<p>{$client_name},</p><p>This is a notification to let you know that we are changing the status of your ticket #{$ticket_id} to Closed as we have not received a response from you in over {$ticket_auto_close_time} hours.</p><p>Subject: {$ticket_subject}<br>Department: {$ticket_department}<br>Priority: {$ticket_priority}<br>Status: {$ticket_status}</p><p>If you have any further questions then please just reply to re-open the ticket.</p><p>{$signature}</p>